Refund and Return Policy

At Murray & Hayes, we want you to be happy with your purchase. If something isn’t quite right, you may be eligible to return your order in accordance with the conditions below.

30-Day Return Policy

You have 30 days from the date your order is delivered to request a return. Whether the fit wasn’t perfect or you simply changed your mind, we’ll take care of it.

To be eligible for a return:

  • Items must be unused, unworn, unwashed, and in their original condition

  • Original tags and packaging must be intact where applicable

  • Proof of purchase or your order number must be provided

To request a return, contact us at:

Email: info@murrayandhayes.com

Please include your order number, the item(s) you wish to return, and the reason for your return.

Return Address

Customers are responsible for arranging and covering the cost of return shipping. To begin a return, please contact us at info@murrayandhayes.com to receive the correct return instructions.

Customers are also responsible for choosing a suitable shipping carrier that provides tracking and supports any required customs clearance, as well as for any applicable customs duties, taxes, handling fees, and accurate customs documentation.

Please note that Murray & Hayes cannot be held responsible for return shipments that are delayed, rejected, lost, or returned due to customs issues, unpaid fees, incorrect documentation, or an unsuitable shipping method.

Restocking Fee

We do not charge a restocking fee for approved returns.

Order Cancellations

Orders may be cancelled within  15 minutes after purchase.

After this period, your order may already have entered processing or fulfillment and cancellation can no longer be guaranteed.

If the order has already been shipped, you may request a return after delivery in accordance with this policy.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will normally be processed within 10 business days.

Refunds are issued to the original payment method used for the purchase.

Please note:

  • Original shipping is always free—no restocking fees, no surprise charges
  • Customers are responsible for shipping & customs costs for returns due to change of mind or exchange.

Damaged, Defective, or Incorrect Items

Oh no, we never want that to happen. If your item arrived damaged or you received the wrong product, email us right away at info@murrayandhayes.com We’ll make it right, no questions asked.

Questions?

If you have any questions about your order or delivery, please contact us:

Store Name: Murray & Hayes
A trading name of JG COMPA SOLUTIONS LLC
Business Address: 1309 Coffeen Ave, Suite 1200, Sheridan, Wyoming, 82801, United States
Email: info@murrayandhayes.com
Phone: +1 6172144743

Customer Service Hours:
Monday – Friday: 9:00 AM To 9:00 PM
Saturday and Sunday: CLOSED

We want every experience with Murray & Hayes to feel straightforward and dependable, even when something needs to be returned.